Terms of Service

Access to the Platform is by invitation only. 360 Compliance creates accounts for Client Organisations and their designated Registered Managers. Users may not share login credentials or create accounts on behalf of others.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@360compliance.co.uk if you suspect unauthorised access.

Sessions expire automatically after 8 hours, consistent with CQC shift-length policy requirements.

You may use the Platform solely for lawful compliance management purposes within your organisation. You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to any part of the Platform or another organisation's data
• Upload malicious code, viruses, or any content that could damage the Platform
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Use the Platform to process data for purposes other than those agreed with 360 Compliance
• Share access credentials or allow unauthorised individuals to access the Platform

360 Compliance Content: All policy templates, procedures, protocols, and compliance documents created by 360 Compliance and made available through the Platform remain the intellectual property of 360 Compliance Ltd. You are granted a non-exclusive, non-transferable licence to use this Content solely for your organisation's internal compliance purposes.

Client Data: You retain ownership of all data you upload to the Platform. By uploading data, you grant 360 Compliance a limited licence to process that data solely to provide the services described in your agreement with us.

Customised Content: Where you customise a policy or procedure template, the customised version is owned by your organisation. The underlying template remains the property of 360 Compliance.

The Platform is a tool to support your compliance activities. It does not guarantee regulatory compliance or a particular inspection outcome. You remain solely responsible for:

• Ensuring your use of the Platform complies with CQC, Ofsted, and all applicable regulations
• The accuracy and completeness of data you upload
• Ensuring staff complete required policy acknowledgements within required timeframes
• Maintaining appropriate safeguarding and HR practices
• Notifying 360 Compliance of any changes to your regulatory status

To the maximum extent permitted by law, 360 Compliance shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of the Platform, including but not limited to loss of data, loss of revenue, or regulatory penalties.

Our total liability to you in connection with the Platform shall not exceed the fees paid by you to 360 Compliance in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We may suspend or terminate your access to the Platform immediately if you breach these Terms, fail to pay applicable fees, or if your organisation's regulatory status changes in a way that makes continued access inappropriate.

On termination, your access to the Platform will be revoked. We will retain your data for the periods specified in our Privacy Policy and Data Processing Agreement, after which it will be securely deleted.